Reviews

This company handles our furnace/AC that we purchased from Petcosky. They have been amazing at honoring our service warranty contract that came with our furnace. They are professional, knowledgeable, friendly and really care about their customers. This business has a real family feel from the office personnel to the technicians who come to the house. Well never use anyone else for our heating and cooling needs!

I am a Cornell professor living in Ithaca. I had huge troubles with the local services. Fortunately I found this company which is a Bryant brand name holder. The owner is a very decent guy and his technician who worked for me is very experienced, knowledgeable and well mannered. The new furnace saves me so much money every month in terms of energy usage. And their pricing is reasonable in comparison to the service companies in Ithaca I used before. If you want a quality service and trustworthy service people, this is indeed your choice. I wish that they could open up an office in Ithaca. Last but not least I acknowledge that Im not asked by them to write this review.

I would recommend this company to anyone. They are knowledgeable and efficient. I like how all my concerns were addressed. They were professional and installed my furnace so smoothly. I couldnt believe how quickly they had the job done. This meant a lot to me because I had no heat due to needing a furnace. They even offered to put a heater in while I waited for them to install the furnace.

Excellent customer service. They are timely, knowledgeable and efficient. Im very satisfied and have used Bryant for multiple hearing and AC repairs over several years.

We are extremely satisfied with the speed of response, efficiency, thoroughness and communication of information we received from Dan of Bryant Heating and AC. He tested our furnace to diagnose why it would not work and found the part necessary to fix it. After that installation, he also worked on the humidifying unit on furnace to install new parts we had purchased on our own. He was very courteous. He did not track in any messy snow or dirt from outside. We plan to call upon this company in the future for maintenance and any work needed on our furnace and AC unit. They are ethical and a pleasure to work with.

I woke up last week to a furnace that wasn't working and I had a tough time finding someone to help look at it let alone fix it (weeks booked out or comp were just not taking on new clients). I called Bryant Heating and the women who answered the phone was absolutely fabulous. She sent Todd out within an hour and Todd was just as wonderful. He had my furnace up and working in no time. He was super friendly and talk very highly of the company. 1000 star review! Thank you for saving the day!

I am very pleased with their service. I had a funny noise coming from my furnace and they were very good about coming sooner to have this checked. Daniel is very nice and very good at his job. He explained all that needed to be done and did it in a timely manner. Could not have been more happy. So Glad that I was referred to them. I would definitely recommend them.

The whole experience with Bryant was A+ from start to finish. Gerry is a man of his word, promised me a new furnace would be in before winter, done. Nan in the office was great to deal with, even sent in the NYSEG rebate papers for me.Todd,Darrell and Erin showed up for the installation you can't have three better guys working at your house. Removed old furnace and had the new one installed same day. Everything was spotless when they left.Thank you very much.

I was extremely satisfied with all aspects from the estimate to install. They were experts in their field and explain everything in detail. The install was within a very reasonable timeframe and the technicians were very efficient, friendly and courteous. I would highly rate them for your needs.

Another local company (that does a ton of advertising) came to service my AC unit when it stopped working. Quote was for a blown air blower motor - $4,000! And they told me I had mold that I needed to get rid of. Another $4,000. I called Bryant based on a recommendation. Came next morning at 8am. Within 15 mins Danial found the real problem. $850. Massive difference. Proves that there are still honest people. Bryant has made a lifelong customer. Thank you.

May look strange to have a review from Maryland for a business located in New York State, but, the incredibly positive experience we had contacting Bryant Heating & Air Conditioning needed to be documented. We were quoted a price for a pretty major repair on a six year old Bryant system. I was trying to get in touch with someone at Bryant to find out why something like this would go bad this quickly. The part was going to be replaced under warranty, but it was the $2,000 worth of labor that had us concerned. My wife is a Google superstar! Somehow she came up with Bryant Heating & Air Conditioning's phone number thinking it was Bryant the company. After listening to our story (how many would do that knowing we were from out of State), not only did they answer our questions and offer advice, they allowed us to send them a couple of photos so they could better understand what was going on (involved water in the evaporator coil tray looking like it was collecting rust). Bottom line, there was no reason for any replacement as what we were seeing was completely normal. What a relief. So, there are good, honest companies out there who will do right by people. Bryant Heating & Air Conditioning is one of them. May have to send them a bucket of our Maryland crabs as a Thank You!

Our service problem reminded me of a Dr. House medical problem. It all seemed to start after NYSEG came and replaced our Gas Meter. Shortly after there Tech. left our pilot light went out, I relit it and did over and over all day. The next day I replaced the Thermal Coupling and for some unknown reason it started working. It worked for about 6-weeks and then the temperature dropped to about 10 degrees and I was awakened with the CO2 alarms going off. The house full of fumes, I called 911 and opened doors and got my big fan out and had the house clear of fumes by the time Fire men arrived. In the morning I checked on the Internet and found Your company and it had a 5-star rating. I called and a short time later a serviceman arrived, he called his Boss . You came right over and let me know what must be done before a proper repair of the furnace must be done. After a several frustrating hours the problem was solved. while parts were replaced NYSEG changing of the Meter and not having the Gas supply properly regulated/adjusted started the problem. A Big Thank You to You and your servicemen for a great job. I would recommend your company and give you a 6-star rating if there was one.

Our furnace quit working. In need of a service company, I contacted Bryant Heating. In less than an hour they arrived at our house, determined the problem and the serviceman was back in less than 2 hours with a new part and we had much needed heat. The company is A-1.